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FirstRoundAhtletics.com Customer Service Policy
- Shipping & Delivery
- All shipments of FirstRoundAthletics.com are shipped via FedEx and The United States Postal Service. All shipments will take up to 3-5 business days for arrival. In some cases, rural areas may take up to seven days for delivery. FirstRoundAthletics.com only ships within the Continental United States. For any inquiries regarding shipping please contact us at support@firstroundathletics.com.
- Privacy & Security
- FirstRoundAthletics.com collects and stores a variety of types of information depending upon how you use the site. We collect information you provide when you place an order, register with us, or send us an e-mail or call us. The information provided to us will not be sold or distributed in any way. This information may include:
- Name
- Phone #
- Mailing Address
- Billing Address
- Credit Card Information - protected by industry-leading 256-bit SSL encryption
Any customer information we gather will never be sold or shared with our affiliates, partners, or any other third-parties.
By using this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. FirsRoundAthletics.com reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion. - Returns & Replacements
- All returns are subject to a 15% restocking fee. All returns will go through an “authorization” process to determine whether the refund can be made in full. Authorization will be assessed upon time of return, damages to product and more. Returns must be made within 60 days of purchase. Any return initiated after the 60 day return period will be denied. To begin a return or ask a question about returns, please email us at support@firstroundathletics.com.
